Customer Background & Challenge Access to care at Cone Health’s Pulmonary Care service was a major pain point. Appointment inaccuracies, reliance on oral and paper-based instruction, and call wait times stretching up to 20 minutes created frustration for both patients and staff. The clinic managed nearly 400 calls each day, with provider schedules released only […]

In 1967 in Winona, MN, a man named Bob opened a 1000-square-foot shop selling nuts and bolts. Nothing about this little shop screamed “future Fortune 500 company.” But Bob wasn’t just building a fastener supply business – he was about to disrupt conventional business models with some good old Midwestern common sense. Bob trusted his […]