Without adding staff or clinic hours, in the first four months since go-live, Monument Health reached… In a Nutshell Based in Rapid City, South Dakota, Monument Health is a trusted health system serving patients across a largely rural geographic area, where access to specialty care is limited. When Monument launched Care Connect, their initiative to […]
Author Archives: Hummingbird Healthcare
Q&A with Vi-Anne Antrum, System-wide Chief Nursing Officer at Cone Health
Elevating Patient Access Through Partnership Hummingbird is proud to partner with leading health systems to improve patient access and experience, and one of our most impactful collaborations is with Cone Health, a nationally recognized integrated health system based in Greensboro, North Carolina. In this conversation, we spotlight Vi-Anne Antrum, DNP, RN, NEA-BC, CNEP, FACHE, who […]
Cone Health’s Centralized Contact Center Reduces Pulmonology Call Wait Times by 40x
Customer Background & Challenge Access to care at Cone Health’s Pulmonary Care service was a major pain point. Appointment inaccuracies, reliance on oral and paper-based instruction, and call wait times stretching up to 20 minutes created frustration for both patients and staff. The clinic managed nearly 400 calls each day, with provider schedules released only […]
Chris Stenzel Joins Hummingbird Healthcare as Board Chair
Chris Stenzel, an executive with Kaiser Permanente (KP) for 33 years and a founder of their industry-leading healthcare venture fund, KP Ventures, recently joined Hummingbird Healthcare as chair of the board of directors. Stenzel served as National Vice President for Business Development & Innovation and Executive Managing Director of KP Ventures, which has raised and […]
Remote Agent Training Program Saves Time, Costs and Increases Performance and Retention
UCHealth’s Patient Line, a contact center that provides centralized, innovative, industry-leading patient access services for patients across the UCHealth system, has experienced positive results with a new remote training program developed in collaboration with Hummingbird Healthcare. The remote training program’s primary goal was to create a cost-effective, direct-to-remote onboarding process for agents, addressing the challenge […]
Cheers! An Epic partnership between Hummingbird and Henry Ford Health
Pravin Sapre, Director of Customer Focused Digital Solutions at Henry Ford Health, sat down with Nick Zussman, Patient Access as a Service (PAaaS) Architect at Hummingbird, to discuss Henry Ford Health’s work to improve patient access operations with an Epic-first strategy in their recent Cheers implementation. Nick: Henry Ford Health has a large, centralized contact […]
Harnessing a CRM in Healthcare
A Healthcare CRM can be a win-win for patients & providers As with many industries in recent years, healthcare has shifted toward consolidation and centralization, with healthcare organizations serving more patients than ever. Centralization can yield benefits in areas like standardization and greater efficiency of processes, improved data integration and visibility, and cost savings […]