UCHealth’s Patient Line, a contact center that provides centralized, innovative, industry-leading patient access services for patients across the UCHealth system, has experienced positive results with a new remote training program developed in collaboration with Hummingbird Healthcare. The remote training program’s primary goal was to create a cost-effective, direct-to-remote onboarding process for agents, addressing the challenge […]
Category Archives: Thought Leadership
“For the things we have to learn before we can do them, we learn by doing them”
I was an 18-year-old at University of Wisconsin – Madison when I started my first company. Mad-bus provided tailored transportation to UW-Madison students from Minnesota – we picked students up at their dorms, showed the latest VHS releases (and fixed the VCR when it jammed), and inked partnerships with Red Bull (oof!), Fresh Market, and, […]
Hummingbird Healthcare Closes $20M Funding Round in Support of Mission to Elevate Patient Access
February 20, 2025 – Hummingbird Healthcare Inc. successfully closed a $20 million Series B funding round led by Health Velocity Capital. Hummingbird is a managed services company focused on elevating patient access to healthcare and creating good jobs. This investment ensures Hummingbird has the resources to continue scaling technology, processes, and people to help their […]
Why Are ‘Good Jobs’ Part of Hummingbird’s Mission?
Perspective from our People Leader By: Danny Fleisher In September 2024, Hummingbird’s nest reached over 100 employees. This is a big milestone for a start-up company and a good opportunity to reflect on why creating good jobs is central to our mission. I was about six weeks into my new job as director of the […]
We Can Have Nice Things ….
I took my 90-year-old grandma out for a nice Memorial Day brunch. It was a wonderful afternoon. It wasn’t until I was back home 60 miles away that I realized my AirPods must have slipped out of my pocket. After a few phone calls to the hotel and some help from Find My, Trevor, the […]
Cheers! An Epic partnership between Hummingbird and Henry Ford Health
Pravin Sapre, Director of Customer Focused Digital Solutions at Henry Ford Health, sat down with Nick Zussman, Patient Access as a Service (PAaaS) Architect at Hummingbird, to discuss Henry Ford Health’s work to improve patient access operations with an Epic-first strategy in their recent Cheers implementation. Nick: Henry Ford Health has a large, centralized contact […]
Cracking the Patient Access Code
Can’t we just leverage AI to enhance patient access? In the last decade, the healthcare industry has poured over $50 billion of investment into digital health. New entrants offering on-demand healthcare models are threatening traditional healthcare practices, and patients are exercising their options – or trying to, at least. Despite throwing capital at the problem, […]
Industry Spotlight with Amanda Anthony of UCHealth
Amanda Anthony, Vice President of Patient Navigation at UCHealth, sat down with Rebecca Haymaker, a Patient Access as a Service leader at Hummingbird, for a Q&A session delving into UCHealth’s initiatives to enhance patient access and navigation. Learn more about Hummingbird’s partnership with UCHealth and how we’re working together to enhance patient access here. Rebecca: […]
Harnessing a CRM in Healthcare
A Healthcare CRM can be a win-win for patients & providers As with many industries in recent years, healthcare has shifted toward consolidation and centralization, with healthcare organizations serving more patients than ever. Centralization can yield benefits in areas like standardization and greater efficiency of processes, improved data integration and visibility, and cost savings […]
1981 is calling…it wants its fax machine back.
I’ve been playing a lot of padel in Miami lately (it’s all the rage). I’m also inching my way towards old age. I suspect that’s one of the reasons I developed a bad case of tennis elbow. My doc decided I should get an MRI to play it safe. After calling a local imaging center (of course […]