I’ve always been fascinated with how systems work together, taking things apart and putting them back together, hopefully better than before. This curiosity brought me into various industries until I fell into healthcare and call centers about a decade ago. I found myself as a trainer in a healthcare call center, but discovered that training […]
Category Archives: Thought Leadership
What Healthcare Access Can Learn From a Guy Who Built a Fastener Empire
In 1967 in Winona, MN, a man named Bob opened a 1000-square-foot shop selling nuts and bolts. Nothing about this little shop screamed “future Fortune 500 company.” But Bob wasn’t just building a fastener supply business – he was about to disrupt conventional business models with some good old Midwestern common sense. Bob trusted his […]
Remote Agent Training Program Saves Time, Costs and Increases Performance and Retention
UCHealth’s Patient Line, a contact center that provides centralized, innovative, industry-leading patient access services for patients across the UCHealth system, has experienced positive results with a new remote training program developed in collaboration with Hummingbird Healthcare. The remote training program’s primary goal was to create a cost-effective, direct-to-remote onboarding process for agents, addressing the challenge […]
“For the things we have to learn before we can do them, we learn by doing them”
I was an 18-year-old at University of Wisconsin – Madison when I started my first company. Mad-bus provided tailored transportation to UW-Madison students from Minnesota – we picked students up at their dorms, showed the latest VHS releases (and fixed the VCR when it jammed), and inked partnerships with Red Bull (oof!), Fresh Market, and, […]
Hummingbird Healthcare Closes $20M Funding Round in Support of Mission to Elevate Patient Access
February 20, 2025 – Hummingbird Healthcare Inc. successfully closed a $20 million Series B funding round led by Health Velocity Capital. Hummingbird is a managed services company focused on elevating patient access to healthcare and creating good jobs. This investment ensures Hummingbird has the resources to continue scaling technology, processes, and people to help their […]
Why Are ‘Good Jobs’ Part of Hummingbird’s Mission?
Perspective from our People Leader By: Danny Fleisher In September 2024, Hummingbird’s nest reached over 100 employees. This is a big milestone for a start-up company and a good opportunity to reflect on why creating good jobs is central to our mission. I was about six weeks into my new job as director of the […]
We Can Have Nice Things ….
I took my 90-year-old grandma out for a nice Memorial Day brunch. It was a wonderful afternoon. It wasn’t until I was back home 60 miles away that I realized my AirPods must have slipped out of my pocket. After a few phone calls to the hotel and some help from Find My, Trevor, the […]
Cheers! An Epic partnership between Hummingbird and Henry Ford Health
Pravin Sapre, Director of Customer Focused Digital Solutions at Henry Ford Health, sat down with Nick Zussman, Patient Access as a Service (PAaaS) Architect at Hummingbird, to discuss Henry Ford Health’s work to improve patient access operations with an Epic-first strategy in their recent Cheers implementation. Nick: Henry Ford Health has a large, centralized contact […]
Cracking the Patient Access Code
Can’t we just leverage AI to enhance patient access? In the last decade, the healthcare industry has poured over $50 billion of investment into digital health. New entrants offering on-demand healthcare models are threatening traditional healthcare practices, and patients are exercising their options – or trying to, at least. Despite throwing capital at the problem, […]
Industry Spotlight with Amanda Anthony of UCHealth
Amanda Anthony, Vice President of Patient Navigation at UCHealth, sat down with Rebecca Haymaker, a Patient Access as a Service leader at Hummingbird, for a Q&A session delving into UCHealth’s initiatives to enhance patient access and navigation. Learn more about Hummingbird’s partnership with UCHealth and how we’re working together to enhance patient access here. Rebecca: […]