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Remote Agent Training Program Saves Time, Costs and Increases Performance and Retention

UCHealth’s Patient Line, a contact center that provides centralized, innovative, industry-leading patient access services for patients across the UCHealth system, has experienced positive results with a new remote training program developed in collaboration with Hummingbird Healthcare.   The remote training program’s primary goal was to create a cost-effective, direct-to-remote onboarding process for agents, addressing the challenge […]