- Scheduling & registration services
- Template, visit type, & decision tree mgmt.
- Self-service features & support
Our Services
Our Services
What we do
What we do
Freeing you to focus on what matters most
We know that building a better, modern patient experience in healthcare requires far more than just the latest technology.
Benchmark
Our use of cross-client metrics enables us to evaluate your access maturity against patient expectations and craft a roadmap to improvement.
Analytics
and Insights
IMPROVE
We improve your patient access and self-service maturity and keep you there, resulting in a platform that drives value.
Consulting
and Coordination
operate
By integrating your team with ours and taking charge of day-to-day operations, we manage your access services and invest in continual maturation.
Migration and Managed
Services
Patient Access as a Service
core services
- Scheduling & registration services
- Template, visit type, & decision tree mgmt.
- Self-service features & support
- Scheduling & registration services
- Standard protocoling
- Prior authorization
- Self-service features & support
- Automated refill/renewal intake
- Centralized & standardized protocol mgmt.
- Intelligent routing automation
- Symptom triage
- Medical advice & care coordination
- Patient navigation
Support services
- Analytics
- Workforce management
- Quality assurance
- Conversational intelligence
- Learning & knowledge management
- Patient navigation & experience
- CRM
- Platform management
- Epic applications & integration
- Omni-channel integration
Epic as a Service
core services
- Evaluate and prioritize issues
- Identify root cause
- Apply fixes to restore service
- Adhere to organizational SLAs
- Sustain application performance
- Apply special updates
- Maintain core master files
- Oversee change control process
- Prioritize ticket submissions and classification
- Ensure appropriate testing, audit trails, and communication plans
- Review and prioritize release notes
- Apply new version upgrades
- Build, test, and communicate new features
- Complete service requests or projects under 80hrs of work
- Update or modify the capabilities of an application(s)
- Manage the training program
- Update curriculum, LMS, and training environment
- Deliver end-user training
- Assess existing workflows
- Deploy analytics strategy
- Develop reports and dashboards
- Manage data, analytics catalog, and report request process
- Support non-interface extract automation
Support services
- Strategize on technical solutions for near and long-term goals
- Improve utilization of existing application tools
- Prioritize technology spend
- Complete service requests or projects over 80hrs of work
- Draft change orders outlining ongoing cost and fees to implement
- Incident troubleshooting and resolution
- Maintenance
- Upgrades